Cookie Policy
Last updated: 1 July 2026
This Cookie Policy explains how Branova Helpdesk ("we", "us") uses cookies and similar technologies when you use helpdesk.branova.in (the "Service"). Please read it together with our Privacy Policy.
1. What are cookies?
Cookies are small text files a website places on your device through your browser. They let the site remember your actions and preferences — such as keeping you signed in — so you don't have to re-enter them on every page.
2. Cookies we use
- Essential & session cookies — set after you log in to keep you securely signed in and to remember your active workspace. The Service cannot work without them.
- Security (CSRF) cookies — hold an anti-forgery token that protects your account against cross-site request forgery when you submit forms.
- Preference storage — your browser's local storage may keep interface preferences (for example the last section you viewed). This stays on your device and is not a tracking cookie.
3. Cookies we do not use
We do not use third-party advertising cookies. We do not sell your data and we do not allow ad networks to track you across other websites through the Service.
4. Analytics
We keep analytics to a minimum. Any usage measurement we perform is aggregate and privacy-respecting — such as page counts and error rates to keep the Service reliable — and is never used to build advertising profiles or to identify you individually.
5. How to control cookies
You can view, block or delete cookies from your browser settings — see the Help pages of Chrome, Firefox, Safari or Edge for steps. Note that blocking essential cookies will sign you out and stop core features of the Service from working.
6. Changes to this policy
We may update this Cookie Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
7. Contact us
Questions about our use of cookies? Email helpdesk@branova.in.